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Mon – Sat : 7 AM – 11 PM
Sunday : 9 AM – 7 PM

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Terms & Conditions of Service

Terms & Conditions of Service

Effective upon scheduling of any appointment or service

PLEASE READ CAREFULLY. By scheduling a service appointment with All Pro Assemble, you (“Customer”) acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you and All Pro Assemble.

1. PRE-APPOINTMENT REQUIREMENTS

The following conditions must be met prior to and at the time of your scheduled appointment. Failure to comply may result in additional charges or cancellation of the appointment.

1.1 Site Access

  • Customer must provide clear, unobstructed access to the assembly or installation location at the arranged appointment time.
  • Customer is responsible for ensuring all necessary utilities (electrical power, water as applicable) are accessible on the premises.
  • Suitable and approved parking areas must be made available to All Pro Assemble personnel.

1.2 Building Freight Elevator

  • If a freight elevator is required for delivery or installation, Customer is solely responsible for reserving the freight elevator within the service time window.
  • Failure to book the freight elevator in advance will result in additional charges of up to $500.00 to cover delays and extended labor time.

1.3 Work Area Preparation

  • The assembly or installation location must be clean, clear, and free of obstructions upon the arrival of our team.
  • Customer is responsible for relocating furniture, appliances, draperies, clothing, plants, and all personal effects prior to our arrival. Should our team need to relocate items to access the work area, All Pro Assemble shall not be held responsible for any damage to those items during relocation or during the performance of work.
  • Failure to provide a clear and prepared work area will result in additional charges of up to $500.00.

1.4 Appointment Cancellations & Rescheduling

  • All appointment cancellations and reschedule requests must be submitted to All Pro Assemble no less than 72 hours prior to the scheduled appointment date and time.
  • Cancellations or reschedules submitted less than 72 hours before the appointment will incur a Cancellation Fee of $350.00.
  • No-shows — where Customer is unavailable or inaccessible at the time of the appointment — are subject to the same $350.00 Cancellation Fee.

2. DURING YOUR APPOINTMENT

All Pro Assemble commits to the following service standards during every appointment:

  • Customer will be required to authorize the scope of work by signing the invoice upon the arrival of our team before any work commences.
  • Our team will present proper installer identification and maintain a clean, neat, and professional appearance at all times.
  • Our team will walk the project with the Customer, explain the installation process, evaluate access to power, identify approved parking, and establish a suitable workstation area.
  • Our team will treat the Customer, their home, and property with full respect and professionalism.
  • Drop cloths and protective materials will be used as needed to protect the Customer’s property from damage and debris during installation.
  • The Customer will be kept informed of the installation status throughout the appointment, and all questions will be addressed promptly.
  • All work will be performed to industry standards and the Customer’s reasonable expectations.
  • Our team will work efficiently to complete the installation in a timely manner.
  • Upon completion, our team will review the finished project with the Customer and address any questions.
  • Customer will be required to sign a Completion Report confirming the service has been completed to their satisfaction before our team departs.
  • All applicable product paperwork, manuals, and documentation will be provided to the Customer upon project completion.
  • All work areas will be left clean and free of debris upon completion.

3. AUTHORIZATION & CHANGE ORDERS

No work beyond the originally quoted scope shall be performed without prior written authorization from the Customer in the form of a signed Change Order. Any additional work, modifications, or unexpected requirements identified during the appointment shall be documented and priced separately. Customer agrees to pay All Pro Assemble the applicable rate for all authorized extra work. All Change Orders become part of and are incorporated into the original service agreement.

4. PAYMENT TERMS

All Pro Assemble requires payment as follows:

  • 1/3 of the total project price is due before work commences.
  • 1/3 is due before the halfway point of the work.
  • The final 1/3 is due upon completion.

Additional payment terms:

  • If payment is not received upon completion and is not tendered within 15 days of the completion date, interest will accrue at a rate of 2.3% per month from the date work was completed.
  • A 3% surcharge will be applied to all payments made by credit card.
  • A $75.00 service charge will be assessed for all returned checks or invalid charge accounts.
  • An $85.00 charge applies for material pickup from local suppliers within a 10-mile radius.
  • A $150.00 surcharge applies to any service call performed between 7:00 PM and 7:00 AM.

All Pro Assemble reserves the right to suspend or stop work if payments are not made as required under this agreement. During any period that the Customer is in arrears, All Pro Assemble is relieved of its obligation to pay suppliers or subcontractors for that same period.

5. ADDITIONAL CHARGES

The following services will incur additional charges beyond the quoted service price:

  • Disposal of item(s) being replaced, where removal is required.
  • Collecting or returning faulty, defective, or missing parts on the Customer’s behalf.
  • Aftermarket or replacement parts required during assembly or installation, including but not limited to fasteners, brackets, hinges, and building materials.
  • Freight elevator delays resulting from failure to book within the service time window (up to $500.00).
  • Additional labor resulting from unprepared or obstructed work areas (up to $500.00).

6. LIABILITY LIMITATIONS & SERVICE GUARANTEE

Our Customer Service Guarantee covers the delivery and assembly of goods only.

6.1 Product Liability

  • All Pro Assemble shall not be held liable for any fault, complaint, defect, or pre-existing damage related to any product on the date of the appointment.
  • Faulty, defective, or damaged products are the sole responsibility of the store of purchase and/or the manufacturer.
  • Customer is strongly advised to retain their Sales Receipt and Manufacturer’s Warranty at all times.

6.2 Personal Property

  • Customers are strongly encouraged to remove all valuable personal belongings from the service area prior to the appointment.
  • Customer hereby releases All Pro Assemble, its staff, workers, representatives, and employees from any liability for loss or destruction of personal belongings left in the service area during the provision of services.
  • All Pro Assemble is not responsible for the security of personal property brought into or stored within the service area. If any personal property is stolen or lost, All Pro Assemble will cooperate in good faith to assist recovery but shall not be liable for replacement of any such property.
  • All Pro Assemble is not liable for damage to personal property in the service area, unless such damage is caused by the willful and intentional acts of All Pro Assemble employees.

6.3 Hazardous Materials

All Pro Assemble is not qualified or licensed as an inspector or abatement contractor for hazardous materials. Should hazardous materials be suspected on the premises, it is the Customer’s responsibility to arrange and pay for a professional inspection and abatement prior to the appointment. All Pro Assemble cannot certify any premises as free of hazardous substances.

6.4 Delays

All Pro Assemble shall not be held responsible for damages or losses arising from delays caused by: work performed by the Customer’s subcontractors, extra work requests, acts of the Customer or Customer’s agents (including failure to make timely payments), material or labor shortages, adverse weather, fire, strike, war, government regulations, or any other contingency unforeseen by or beyond the reasonable control of All Pro Assemble.

7. PERMITS, LICENSES & COMPLIANCE

  • All required building permits shall be paid for by the Customer and obtained by All Pro Assemble on the Customer’s behalf, unless otherwise agreed in writing.
  • All charges, taxes, assessment fees, or utility company requirements of any kind shall be paid by the Customer.
  • All Pro Assemble maintains the right to subcontract part of or all work covered under any service agreement.

8. COLLECTION & LEGAL FEES

In the event of default in payment, Customer agrees to pay all collection fees and charges, including but not limited to all legal and attorney fees incurred by All Pro Assemble.

Overdue accounts are subject to interest at the rate of 30% per annum, or the highest rate permitted by applicable law.

9. DISPUTE RESOLUTION & ARBITRATION

Any controversy or claim arising out of or relating to this agreement, or any breach thereof, shall be settled by binding arbitration in accordance with the applicable Construction Industry Arbitration Rules of the American Arbitration Association in effect at the time the demand is filed. Judgment upon the arbitration award may be entered in any court of competent jurisdiction.

The arbitrator shall award reasonable attorney’s fees and expenses to the prevailing party. If any party fails to appear or participate after due notice, the arbitrator shall make an award based on the evidence presented by the appearing party(ies). All Pro Assemble reserves all lien rights notwithstanding its right to arbitrate.

NOTICE: By agreeing to these Terms & Conditions, Customer agrees to resolve all disputes through neutral arbitration as provided by law, waiving the right to a court or jury trial, and the right to discovery and appeal, unless specifically included in the arbitration provision. This agreement is voluntary.

10. ADVERTISING & REFERENCES

  • Customer grants All Pro Assemble the right to display signage and advertise at the job site from the contract signing date through 14 days after completion and full payment.
  • Customer grants All Pro Assemble the right to publish the project address on a references list that may be provided to prospective clients.

11. GOVERNING LAW & REGULATORY NOTICE

These Terms & Conditions shall be governed by and construed in accordance with applicable state law. The Maryland Home Improvement Commission licenses and regulates home improvement contractors, subcontractors, and salespersons and may be contacted by telephone at 1-888-218-5925. All contractors and subcontractors must be licensed by the Commission. Any person may verify the license status of any contractor or subcontractor by contacting the Commission.

12. CUSTOMER ACKNOWLEDGMENT & ACCEPTANCE

By scheduling a service appointment — whether online, by telephone, or in person — Customer confirms that they have read, understood, and agree to these Terms & Conditions in full.

All Pro Assemble | Professional Installation Services | Serving Maryland & Surrounding Areas